FAQ

What payment methods do they accept?

They accept multiple payment methods, including credit card, Alipay, WeChat Pay, among others. Specific available payment methods are usually detailed on the checkout page.

Where can I check the tracking information for products I've already paid for? 

To check the tracking information for products you've already paid for, you can log into your account and review the order details in the orders section. Alternatively, you can input the order number on our official website to track it.

How long does it take to ship the product?

Shipping time usually depends on the product you've purchased and your location. Generally, the processing and shipping time is 1 to 3 business days. However, international shipping time may be longer.

If there's an issue with the received product, do they accept returns?

 If you receive a defective product or encounter any issues with the product, they offer a return policy. We recommend contacting their customer service within 7 days of receiving the product and ensuring the product is in its original condition for a return.

If I want to contact customer service, how do I do it?

If you wish to contact their customer service, you can do so through the following methods: Find the "Contact Us" option on their official website and send an email to their customer service email address.Their customer service team will be happy to answer any questions or concerns you may have as soon as possible.