Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 30 days from the date of delivery to return the item(s) for a full refund. Coollaa reserves the right to limit or reject returns when we suspect policy abuse or fraudulent behavior from a customer. In addition, bulk purchases are considered final sales and are not eligible to be returned. You are also able to email us with any questions or concerns regarding your order.

Conditions for Returns

All original packaging and accessories must be included.
The return must be initiated within 30 days from the delivery date and shipped back within 30 days from the delivery date.
Proof of purchase from our site is required for all returns.

Refunds

Once we receive and inspect the returned item(s), we will process your refund within 30 business days, subject to policy adherence. The refund will be issued to your original payment method.

Exclusions

Certain items, such as bulk orders/wholesale orders, may not be eligible for returns. All gift card purchases are final sales.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement, compensation, or provide a full refund for return, including return shipping costs.

Additional Notes

Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of the refund. It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items. In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with Coollaa. We do not offer refunds for shipping fees, so you will only be refunded the cost of the item(s) you return if your order does not qualify for free shipping. Please note all returns must be shipped in a box, so we recommend holding onto your original packaging.

Please don't hesitate to reach out to our customer service team if you have any questions or need further assistance regarding your return.